Delivery
We dispatch from Rome, Italy, with FedEx. Your order leaves within one working day of payment being received. The tracking number reaches you by email.
Delivery charges are in euros and include VAT.
Delivery charges by country
- France, Monaco, Germany, Austria, Slovenia: €13.00. Free delivery on orders of €100 or more inc VAT.
- Spain, Portugal, Belgium, Netherlands, Luxembourg: €15.00. Free delivery on orders of €150 or more inc VAT.
- Poland, Croatia, Greece, Hungary, Romania, Bulgaria, Ireland, Sweden, Finland, Denmark, Estonia, Latvia, Lithuania, Czech Republic, Slovakia: €22.00. Free delivery on orders of €250 or more inc VAT.
- EU islands (Corsica, the Balearic Islands, the Azores, Madeira, Greek and Croatian islands without a bridge to the mainland, the North Sea and Wadden islands, Malta): €37.00. The free delivery threshold does not apply.
- United Kingdom: €17.90, delivered DAP. No free delivery threshold.
- Switzerland and Liechtenstein: €27.90, delivered DAP. No free delivery threshold.
- Norway, Iceland, USA, Canada, Australia, Japan, Thailand, UAE, Maldives: delivered DAP, charged by parcel weight. The basket shows the rates once you enter your country. No free delivery threshold.
- Canary Islands, Ceuta, Melilla: €59.00 up to 5kg, €69.00 up to 10kg, €79.00 up to 20kg, with no VAT. No free delivery threshold.
- Parcels over 20kg: delivery by quotation. Ask us by email or on WhatsApp.
Delivery times
Working days from the paid order, preparation included:
- 2 to 4 working days: France, Monaco, Germany, Austria.
- 3 to 5 working days: Slovenia, Spain, Portugal, Netherlands, Belgium, Luxembourg, Croatia, Denmark, Czech Republic, Slovakia.
- 4 to 6 working days: Poland, Hungary, Romania, Bulgaria, Ireland, Sweden, Finland, Estonia, Latvia, Lithuania, Norway, USA, Canada.
- 5 to 7 working days: Greece, United Kingdom, Thailand, UAE.
- 6 to 8 working days: Australia, Japan.
- 8 to 12 working days: Iceland, Maldives.
Outside the EU: DAP delivery
The United Kingdom, Switzerland, Liechtenstein, Norway, Iceland, the USA, Canada, Australia, Japan, Thailand, the UAE and the Maldives are outside the EU. We ship DAP (Delivered at Place): import taxes and any duties are payable by the recipient on delivery, and customs clearance can add days to the delivery time.
For the UAE and Thailand, customs asks for the recipient’s ID or passport number: we ask for it at checkout.
United Kingdom: the £135 rule
For deliveries to the UK, the value of the goods decides who can place the order.
- Businesses with a UK VAT number: you can always order. The invoice is at 0% VAT, under the reverse charge.
- Goods worth £135 or less, without a UK VAT number: the order cannot be completed. Below this value UK VAT is due from the seller, and we are not registered for UK VAT.
- Goods worth more than £135: anyone can order. The invoice is at 0% VAT, and UK import VAT and duties are paid on delivery (DAP).
The £135 is the value of the goods in one parcel, after any discount and excluding delivery.
Northern Ireland (BT postcodes) follows EU rules for goods, so VAT is handled as for EU countries.
Returns
Private customers: 15-day right to cancel
You have 15 calendar days from the day you receive the product to tell us you want to cancel, one day more than the 14 days the law requires.
After you tell us, you have 14 days to send the product back. The return delivery is free: we send you a prepaid label.
For deliveries to Norway, Iceland, the USA, Canada, Australia, Japan, Thailand, the UAE and the Maldives, return shipping is at your cost.
We refund you within 14 days of the day we receive your cancellation, to the payment method you used for the order. We may hold the refund until we have received the goods, or until you have sent us proof that you have returned them, whichever is earlier.
Condition of the product
Your right to cancel does not depend on the product being unused or in unopened packaging. You are, however, liable for any loss in value caused by handling the product beyond what is needed to check its nature, characteristics and functioning.
We check the condition of every returned product at our warehouse. Shakers, jiggers and strainers come into contact with food and drink, which is why we check them. Any loss in value is deducted from the refund.
We ask you, as a courtesy, to send the product back in its packaging.
Personalised products
The right to cancel does not apply to products made to your specifications or clearly personalised, such as items with laser engraving or a printed logo (Article 16(c) of Directive 2011/83/EU).
Business customers with a VAT number
The statutory right to cancel does not apply to purchases made with a VAT number. Write to info@bar-equipment.com and we will find a solution with you.
Damaged in transit, faulty or wrong item
If a parcel arrives damaged, report the damage to us within 48 hours with a photo, so we can open the claim with the carrier straight away.
For a faulty or wrong item, the return and the replacement are at our cost.
In every case, the legal guarantee of conformity still applies: your statutory rights under the law of your country are not affected.
How to request a return
- From your account: My account > Orders, then the return button on the order.
- By email: write to info@bar-equipment.com with the subject “Return order #number”.
We confirm the return in writing, with the instructions.
Questions about a delivery or a return? Write to info@bar-equipment.com or message us on WhatsApp on +39 351 9296937. Payment options are on the payment methods page.